About us

What is Oud4sle Store?



The Oud4Sale store is an online store that was established in 2013, where the beginning was via Instagram platform for several years and then we moved to the online store to improve the shopping experience for our valued customers.


In the beginning, the idea was to start the store to put our knowledge and experience about strings compatibility with the ouds, the expected lifespan and the time for the strings to settle. To make this page a reference for every player, whether he wants to buy or want to know the measurements of the strings or any other information about the products. The other reason is to provide original strings from the manufacturer directly, where the customer gets original strings that are not stored for long period of time at a competitive price compared to market prices.


We see that the strings aspect is neglected and lacks methodology, as we have noticed that most of the sellers of strings and strings are not players, so how can they evaluate these products, and make sure that they works great with no problems.






What is our vision?



We look forward to serving you with the best products tested by us, and we put in your hands our experience in the Oud and strings, and we seek to spread knowlege and raise the level of awareness of the Oud players.






What does Ouds4Sale guarantee me?



1- 100% original and tested products by our team. We would also like to inform you that we import products directly from the factory or from authorized agents of the parent companies.


2- All the strings we provide are new and not stored for a long time.


3- Exclusive products that you will not find in any other store, such as some plectrums and mixed brand string sets.






What about the return policy if I received the product damaged or different from what I ordered?



Any product is applicable for a return if it got damaged during shipping or if there is a manufacture issue where we compensate the customer with an alternative order or refund the amount.


We want to note that some problems due to misuse, such as tendon breaks due to high tension or because of a sharp nut, are the responsibility of the buyer because they are problems that fall under misuse. But for those who do not know the Ouds4Sale store, we care about customer satisfaction and try in various ways to get the best experience with us.






Is there a minimum order in the store?



There is no minimum as we give everyone the opportunity to purchase any product they wish to purchase.






What is the shipping cost inside Saudi Arabia?



Shipping price starts from 33 Saudi riyals to all regions of the Kingdom through SMSA within 2-5 working days and 35 riyals via Aramex. Orders will be shipped the next day of ordering but orders on Thursday evening and Friday will be shipped on Saturday.


We strive to get the products to you as quickly as possible.






Does Oud4Sale store provide (COD) cash on delivery service ?



Yes. We provide our valued customers with cash on delivery service through Fastlo company. Shipping takes 3 to 5 working days.






What are the available payment methods?



The Ouds4Sale store provides 6 payment methods to facilitate your purchase.


You can use the payment method that suits you, such as:


COD

MADA

Visa

Bank transfer

PayPal

Apple Pay


For COD in Saudi Arabia, Please choose fastlo shipping company.

There is no COD for international orders but we are working on this option to be available soon.






Do ouds4sale provide international shipping?


Yes, there is international shipping through DHL. Shipping takes 4-10 business days depending on the customs clearance of the recipient country.






What is the cost of international shipping?



The cost of international shipping varies from one country to another.

You can find out the shipping price by adding the products you want to buy to the cart, and before completing the order you will be able to know the shipping price, knowing that international express shipping starts from 60 Saudi riyals or 20 US dollars.






Is there a minimum for international orders?



There is no minimum, as the customer can buy any product and it will be shipped on the same day or the next day.


Some heavy products such as oud stands and hard cases are excluded from international shipping due to the high shipping costs.